Our policies.

Made to Order

Every kiosk is made to order. Production begins only after payment is received in full.

Production Lead Time

Standard production time is 2–3 weeks before shipment. This allows time for 3D printing, assembly, hardware preparation, wiring, fitting, testing, and any necessary reprints or adjustments.

Payment

Payment is required in full before production begins. Shipping is charged separately unless specifically included in the order total.

Cancellations

Orders may be cancelled for a full refund before production begins.

Once printing or hardware preparation has started, cancellations are subject to a 20% cancellation fee to cover committed material, machine time, and components.

Custom Build orders become non-cancellable and non-refundable once production begins.

Returns

Because each kiosk is built to order, returns are generally not accepted for:

• buyer’s remorse
• color preference changes
• normal 3D-print characteristics
• minor cosmetic variation inherent to handmade or vintage hardware

If a kiosk arrives defective, materially different from the order, or damaged in shipping, the customer must contact Save Point Foundry within 7 days of delivery.

Depending on the issue, the resolution may include repair, replacement parts, replacement, or refund.

Shipping Damage

Shipping damage must be reported within 7 days of delivery.

Customers should provide:

• photos of the shipping box
• photos of the internal packaging
• photos of the damaged area
• order information

Visible damage should be photographed before the kiosk is fully removed from the packaging whenever possible.

30-Day Limited Warranty

Each kiosk includes a 30-day limited warranty beginning on the delivery date.

The warranty covers defects related to:

• assembly
• internal wiring
• installed display
• lighting
• speakers
• power components
• modifications performed by Save Point Foundry

The warranty does not cover:

• accidental damage
• drops or impacts
• liquid damage
• misuse
• unauthorized modifications
• customer disassembly
• damage caused by improper handling
• cartridges or accessories not included with the kiosk
• normal cosmetic characteristics of 3D printing

Vintage Hardware Disclosure

Each kiosk uses original vintage Game Boy donor hardware.

Because these components are decades old, minor cosmetic wear, component variation, or differences between donor units may be present.

All included hardware is tested before shipment. Replacement shells or other cosmetic components may be used as part of the rebuild.

3D-Printed Product Disclosure

Each kiosk is produced using large-format 3D printing.

Visible layer lines, minor surface texture, small seams where printed sections are joined, slight dimensional variation, and minor differences between individual builds are normal characteristics of the manufacturing process.

These characteristics are not considered defects.

The goal is a clean, durable, display-quality finished product, not injection-molded perfection.

Color Variation

Product images are intended to represent available colors as accurately as possible.

Actual color may vary slightly due to:

• filament batch differences
• room lighting
• camera exposure
• phone or monitor display settings
• natural material variation

Minor color variation is not considered a defect.

Standard Colorways

Standard builds are available in:

• Cartridge Gray
• Radiant Red
• Vibrant Yellow
• Gorgeous Green
• Deep Black
• Traditional White

Each standard colorway is sold as a complete preset.

Custom Builds

Requests involving different shell colors, trim combinations, special color arrangements, or other changes outside the standard presets are considered Custom Builds.

Custom Builds:

• may cost more than a standard build
• may require additional production time
• require a custom quote
• become non-cancellable and non-refundable once production begins

Custom Quote Validity

Custom quotes may be valid for a limited time because component, filament, and shipping costs can change.